Overview
At Kiddieden, we aim to provide you with the best shopping experience. Our Return & Refund Policy has been designed to ensure a fair and transparent process for handling all return and refund requests. Please read the following carefully:
If your product is damaged, broken, missing, or leaking, you must contact us within 24 hours of delivery so we can cater to your complaint. Requests for these issues raised after 24 hours will not be entertained.
For all other issues such as receiving an incorrect item, you must contact us within 7 days of delivery. Requests made after 7 days will not be entertained.
It is important to send us a picture of your Order Invoice found inside your parcel. This invoice is crucial for verification. In cases of damaged or incorrect products, we may also request a picture of the product.
Once verified (within 48 hours of your complaint), we will initiate a reverse pickup request from your address through our courier partner.
Products must be returned in original condition (unused, all seals/tags intact), with all accessories, manuals, and warranty cards. All returned products undergo a Quality Check (QC) at our warehouse. Requests may be declined if the product is returned used, broken, or in poor condition. Remington items (e.g., straighteners) are not eligible for refunds. They are covered under company warranty only. Customers must return the item to us, and we will forward it to the company for repair or replacement. For any future issues, customers should contact us again to claim the warranty.
After QC, if your claim is verified as correct, you will receive a refund or re-shipment of the correct item. If our QC confirms that the correct product was originally delivered, the return will be marked final and not re-sent.
We strongly recommend recording an unboxing video when opening your parcel. In case of a missing item complaint, warehouse footage will be reviewed for verification.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
We appreciate your patience while we complete this process.